How to Order Products from Taobao

How to Order from TaobaoOnce you have found the products that you are looking for, the next step is to find out how to order products from Taobao. We have 2 different service options available; Classic Shopping Service and Express Shopping Service. Our Classic Shopping Service is recommended if it is your first time purchasing from China and you are cautious of this process or if you are purchasing higher value products where you want to be 100% confident that your product is perfect. If you just can’t wait to receive your purchase than you can go with our Express Shopping Service where you will receive your purchase at the soonest possible date. You can learn more about these two services below.

With your products already selected on Taobao on the product page in Chinese, you should copy and paste the page url into your favorite translation program so that you can view the details in English. This is the exact same url that you need to send to us so that we can help you to purchase these products for you.

Normally the product page url will look something like this:

Many of the products that you find through Taobao search are not on Taobao, but instead on another site Tmall. This is actually owned the same company that owns Taobao. It is for companies and larger volume sellers. It is actually not a bad thing if the product is on Tmall as most of the companies are quite reputable. Sometimes that smaller Taobao sellers are a little sketchy, but this is easy to find out by looking at their rating and review scores. If the product that you want to purchase is on Tmall, the page url will look like this:

Product Information Required

The product page url is the first piece of information that we will need. You will also need to send us the specific details of the product that you want. This includes other information like color, size, quantity as it pertains to each product that you want to purchase. If there is any information missing than we will contact you first to make sure that you get exactly what you want.

Once we receive your purchase request email we will go through it to make sure that all of the required information is included. The next thing that we will do is contact the seller to make sure they have the exact product that you want in stock. It is not uncommon for Chinese sellers to list products on Taobao that they do not have immediate access to. If the product that you want is not in stock than we will email you and let you know, as well as make a few suggestions for similar products.

Be sure to check our blog post on Forbidden Products before you order.

Premium Suppliers Invoice

Once we contact your supplier and confirm that they do have your products in stock than we will make a purchase invoice and send it to you. If you are using our Classic Shopping Service there will be two invoices; one for the initial product purchase and than later on, one for the international freight. If you choose our Express Shopping Service there will be one invoice for everything. You can learn more about what is included on our invoices in our section on What does it Cost to Buy from China. We guarantee to send you our Premium Suppliers Invoice within 24 hours of receiving your inquiry.

Once you receive our invoice than you just need to send you payment to one of our accounts. You can learn more in our section on How to Pay for Your Purchase Invoice. As soon as your payment is received we will order your goods and have them shipped to our China office. This usually takes 2 to 3 days. As soon as the goods are received we will open the packaging and take photos of the products. We will send these photos to you to make sure that it looks exactly as it should before we arrange overseas shipment. Once you confirm that the products are exactly what you want we will send you a freight invoice for international shipping if you are using our Classic Service. With our Express Service the goods will go out immediately once they are confirmed. We can even offer a Super Express Service where we can confirm the goods for you. If you are interested in this service please contact us in advance.

There are several different shipping options available. You can learn more in our section on International Freight Rates. It is recommended that you check these rates before you purchase any products so that you have a good idea on what the total cost is going to be. Once the good are dispatched using the freight service of your choice you will be emailed a tracking number so that you can follow your goods from our China office to your door.

Order from Taobao Today

Now that you know how to order products from Taobao you need to know what does it cost to buy from China. Please keep reading to learn what Premium Suppliers charge for our services so that you can buy direct from China today.